FAQ
Find quick answers to the most common questions about our services.
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Frequently Asked Questions
Aquatic and Leisure Advisory
What services are provided under our advisory services?
Our advisory services encompass a range of solutions designed to enhance the safety, efficiency, and overall quality of your aquatic and leisure facilities. These services include:
- Mystery Guest Assessments: We conduct discreet evaluations of your facility’s service, cleanliness, and adherence to safety protocols.
- Facility Inspections: Our experts thoroughly inspect your facility to identify potential hazards, maintenance issues, and areas for improvement.
- Risk Assessments: We identify potential risks within your facility and develop strategies to mitigate them.
- Safe Operating Procedures: We assist in creating and implementing comprehensive operating procedures to ensure safety and compliance.
- Pool Chemical Supply: We provide high-quality pool chemicals and expert advice on their proper use and storage.
- Safety Signage Solutions: We offer customised safety signage to clearly communicate important information and regulations.
By utilising our advisory services, you can elevate your facility’s standards, protect your patrons, and enhance their overall experience.
What qualifications do your inspectors hold?
Our team of inspectors are highly qualified professional with extensive experience in the aquatic and leisure industry. They possess a range of certifications and qualifications relevant to our services. This is couple with years of experience which enables us to deliver these comprehensive and effective advisory services.
How often should I engage you for a service?
The frequency of engaging us depends on various factors, including the size and complexity of your facility and your specific needs. We are flexible and can tailor our services to meet your requirements, however we recommend that you take a risk-based approach to determine the optimal frequency.
I require a bespoke service that isn’t listed. Can you assist?
Absolutely! We specialise in providing tailored solutions to meet the needs of aquatic and leisure facility operators. If you have a specific requirement that isn’t explicitly listed in our standard service offerings, we’re more than happy to work with you to develop a customised solution.
Our team of experts has a wealth of experience in the aquatic and leisure industry, and we’re confident in our ability to deliver innovative and effective solutions.
Testing & Tagging Services
What does your testing and tagging service include?
Our testing and tagging service includes a five-step process:
- Detailed visual inspection
- Electrical testing using AS/NZS3760 approved instruments
- Assessment of outcomes
- Application of PASS/FAIL tags
- Comprehensive recording of results
What types of electrical tests do you perform?
We perform four main types of tests in accordance with AS/NZS 3760:2010:
- Insulation Resistance
- Earth Resistance
- Leakage Current Testing
- Polarity
How do you minimise disruption to our business during testing?
We use efficient work practices including:
- Bar-coded test tags
- Hand-held testers
- Equipment and location numbering procedures
- Scheduled visits at times convenient for your business
- Uniformed technicians trained to work quickly and efficiently
Can you customise the tags for our organisation?
Yes! We can customise tags with your specific logo, colours, or design requirements. Contact your account service manager for details.